How It Works

Your complete guide to secure buying and selling on Pakescrow.com

storefrontSeller's Guide

1
Create Selling Request

Log in to your dashboard and click "Create Selling Request". Enter the item details, price, and upload clear images.

2
Invite Your Buyer

Enter the buyer's email or phone number. We'll send them a secure invitation link via SMS or Email.

3
Wait for Acceptance & Payment

Once the buyer accepts, they must upload payment proof. Wait for the Admin to verify and approve the payment (Status: Approved).

4
Provide Payout Details & Ship

Once the status is Approved, enter your payment details (Bank, JazzCash, etc.) in the "Add Payment Details" section. Then, ship the item and click "Mark Shipped".

5
Final Payout (2-Day Hold)

After the buyer confirms delivery, the system applies a 2-day security hold. Once this period ends, the Admin will release the funds to your registered payment method. You can track this in your Transactions page as a Debit (funds received).

shopping_cartBuyer's Guide

1
Receive Invitation

You will get an Email or SMS from the seller. Click the link to view the request details.

2
Review & Accept

Review the terms and items. If everything is correct, log in/register and click "Accept Request".

3
Secure Payment & Shipping Address

Upload your payment proof for verification. You must also enter your shipping address in the request details so the seller knows where to ship.

4
Mark Received (Hold)

Once you receive the item, click "Received". The funds will be put on Hold while you inspect the item to ensure it matches the description.

5
Final Confirm

If you are satisfied, click "Confirm". This completes the transaction from your side. The payment will appear as a Credit in your Transactions page history.

Understanding Request Statuses

Status Meaning & Purpose
Pending The seller has created the request and is waiting for the buyer to accept it.
Accepted The buyer has accepted the request and must now make the payment.
Admin Pending Approval The buyer has uploaded payment proof. The Admin is verifying the funds.
Approved Payment confirmed by Admin. Seller: It is now safe to ship.
Shipped The seller has shipped the item and provided tracking information.
Delivered The buyer has received the item. Funds are now on Hold for inspection.
Hold Payment is held by Pakescrow while the buyer inspects the delivered item.
Completed Buyer has confirmed the order. The system starts a 2-day security hold before final release to the seller.
Dispute A conflict has been raised. The Admin will mediate to resolve the issue.
Can a Buyer Cancel?

A buyer can cancel a request before accepting it. Once accepted and paid, cancellations must be handled through the Dispute process to ensure fairness.

What is a Dispute?

If the item is not as described or never arrives, either party can open a dispute. Our team will review the evidence and ensure a fair resolution for both parties.

Frequently Asked Questions

help_outlineFor Buyers

If the delivery date has passed and you have not received your item, do not click "Confirm Order". Instead, open a Dispute. Our Admin will verify the seller's shipping proof. If the seller cannot prove delivery, you will receive a full refund.

Always inspect your item immediately. If it is damaged or not as described, open a Dispute before confirming the order. You can negotiate for a partial refund or return the item for a full refund through Admin mediation.

The seller is required to provide valid tracking information. If they provide a fake tracking number, the Dispute process will expose this, and the Admin will protect and refund your funds.

Refunds are processed by the Admin after a dispute is settled in your favor. The money is sent back to your original payment method or as per the Admin's instructions.

help_outlineFor Sellers

Always use a shipping service that provides **tracking and proof of delivery**. If a buyer claims they didn't receive it, you can present your proof in the Dispute. If the proof is valid, the Admin will release the funds to you.

Buyers are responsible for providing correct shipping details. If an item is lost or returned due to their error, the Admin will take this into account during the dispute and ensure you are not unfairly penalized.

Once the buyer clicks **"Confirm Order"**, the transaction is finalized. However, buyers can use the **"Hold"** feature to pause payment for a few days to inspect the product *before* finalizing. Once they confirm, the sale is final.

Your money is released by the Admin exactly 2 days (48 hours) after the buyer confirms the order. This security hold protects both parties. Once released, you will see a Debit entry in your transactions and receive the funds in your account.